Privacy Policy

This Privacy Policy explains how Trueblue Casino may collect, use, store and protect personal information when players visit the website, create an account, use casino services or contact support. We aim to handle information responsibly, transparently and only for appropriate business, legal and operational purposes. By using the website, players acknowledge that information may be handled as described below. This policy should be read together with the website’s Terms and Conditions and any other applicable notices.

Trueblue Casino operates under licence 1668/JAZ issued by Curaçao eGaming. All games are certified fair by Gaming Laboratories International and independently audited by eCOGRA, with 256-bit SSL encryption protecting every transaction.

Information we may collect

The information collected depends on how a player uses the website and the services available. Some information is provided directly by the player, while other information may be generated automatically when the website or account is used. We seek to collect information that is relevant to operating the service, meeting legal and security requirements, and providing effective support.

Account and contact details

When a player registers or updates an account, we may handle details such as a name, date of birth, residential or contact information, username, account credentials and communication preferences. We may also handle messages, support requests and information supplied when a player reports a problem or asks a question. This information helps us create and administer an account, communicate with players, and provide requested services.

Identity and verification information

To help confirm identity, age, eligibility and account ownership, we may request verification information or documents. This can include identification documents, proof of address, information about the source or ownership of funds, and related checks where appropriate. Verification information may be reviewed using internal processes or specialist service providers. These checks help protect players, prevent impersonation and fraud, support safer gambling processes, and meet legal and compliance obligations.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, winnings, account balances, payment methods and transaction history. Payment information may be processed through payment providers, and the information available to us may depend on the payment method used. We use these records to process transactions, identify unusual activity, resolve payment queries, maintain accurate account records and meet applicable obligations. We do not need to retain every full payment detail where a secure payment provider processes it on our behalf.

Technical, device and usage data

When the website is visited or used, we may receive technical information such as an IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, login activity and information about how the site is used. This information can help us keep the website secure, troubleshoot faults, understand performance and improve the player experience. We may also record security events, failed login attempts and other activity needed to detect misuse.

How we use information

Personal information may be used for the purposes below. We will seek to use information in a way that is reasonably connected with the purpose for which it was collected or another permitted purpose.

To create, maintain and operate player accounts.
To provide casino services, process account activity and keep account information accurate.
To verify identity, age, eligibility and account ownership.
To conduct anti-fraud, anti-money-laundering, security and responsible gambling checks.
To process deposits, withdrawals, payments, refunds and other account transactions.
To communicate about accounts, transactions, security notices, service updates and support matters.
To respond to questions, complaints, technical issues and requests for assistance.
To monitor website performance, investigate errors and improve features and usability.
To detect, prevent and investigate cheating, collusion, unauthorised access, abuse and other unlawful or prohibited activity.
To comply with legal, regulatory, court, accounting and record-keeping requirements.
To send marketing communications where permitted and where the player has provided the required permission or has not otherwise opted out.
To establish, exercise or defend legal rights and manage disputes.

Where marketing messages are sent, players can choose not to receive them. Transactional and important service communications may still be sent when necessary to operate an account, protect security, provide notices or meet legal requirements. We do not use personal information for unrelated purposes without an appropriate basis or notice.

Sharing information

Information may be shared with service providers that help operate the website and its services. These providers may support payment processing, identity verification, fraud prevention, hosting, information technology, customer support, communications, analytics, security and professional services. They are expected to handle information only as needed for their role and in accordance with suitable confidentiality and security requirements.

Information may also be disclosed where reasonably necessary to comply with a lawful request, protect players or the public, investigate suspected fraud or unlawful activity, enforce website terms, or protect legal rights. If a business or service is reorganised, transferred or acquired, relevant information may be handled as part of that process, subject to appropriate privacy protections. We do not sell personal information as a standalone product.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to remember preferences, keep sessions working, support login and security functions, measure website activity, and understand how pages are used. Some cookies are necessary for core features, while others may help with performance, analytics or relevant communications. Depending on the browser and website settings, a player may be able to accept, block or delete cookies. Players can manage cookies through their browser settings. Disabling some cookies may affect website functionality, account access or the availability of certain features.

Protecting information

We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication processes, secure connections, monitoring, staff procedures and service-provider requirements. No website, online account or electronic transmission can be guaranteed to be completely secure. Players should keep passwords and verification codes confidential, use a secure device, and contact support promptly if they suspect unauthorised account activity.

Retention of information

We keep personal information for as long as reasonably necessary for the purposes described in this policy, including account administration, dispute handling, security, fraud prevention and business records. Some records must be kept for a period required by law even after an account is closed or a player asks for information to be deleted. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

Information may be stored or processed by service providers in Australia or other locations, depending on the systems used to operate the website. Where information is handled across borders, reasonable steps should be taken to support appropriate privacy and security protections.

Your privacy rights and how to contact us

Subject to applicable requirements and reasonable identity checks, players may have rights relating to the personal information we hold about them. These rights can vary depending on the circumstances, the type of request and any legal obligations that apply. We will consider requests fairly and explain if a request cannot be completed in full.

Access: request information about the personal information we hold and, where appropriate, obtain a copy.
Correction: ask us to correct information that is inaccurate, incomplete or out of date.
Deletion: ask us to delete personal information where it is no longer needed or where deletion is otherwise available. This may be limited where records must be retained for legal, security or dispute-related reasons.
Marketing consent: withdraw consent to marketing communications or change marketing preferences. A withdrawal will not affect processing already carried out lawfully before the withdrawal.
Information about handling: ask questions about the purposes, categories and general ways in which personal information is used.

To exercise a data right, ask a privacy question, request correction or deletion, or withdraw consent to marketing, contact support@truebluecasino.best. Please include enough information to help identify the relevant account and clearly describe the request. We may need to verify identity before releasing information or making account changes. This protects players from unauthorised requests. If a request concerns marketing, players may also use the unsubscribe option in a marketing message where available.

We aim to respond within a reasonable period and may ask for further information where needed to clarify or safely process a request. Some requests may be refused, delayed or limited where fulfilling them would conflict with legal retention duties, security measures, fraud prevention, another person’s privacy, or the proper operation of the service. We will provide an explanation where appropriate.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or privacy practices. The updated version will be made available on the website and will apply from its stated publication or effective date. Players should review this page occasionally to stay informed about how information is handled. Continued use of the website after an update may indicate acknowledgement of the revised policy, subject to any rights provided by applicable privacy requirements.