Trueblue Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Trueblue Casino services. Please read them carefully before creating an account or using any available gambling product. By accessing the website, registering an account or participating in a game, you acknowledge that you have read, understood and agreed to these terms. If you do not agree, you should stop using the website.

Trueblue Casino operates under licence 1668/JAZ issued by Curaçao eGaming. All games are certified fair by Gaming Laboratories International and independently audited by eCOGRA, with 256-bit SSL encryption protecting every transaction.

1. About these terms

These Terms & Conditions apply to your use of the Trueblue Casino website, account facilities, games, promotional features and any related services made available through the website. Additional rules may apply to particular games, competitions, promotions or payment methods. Where additional rules are provided, they form part of these terms and will be shown before or during the relevant activity.

Trueblue Casino may update these terms from time to time to reflect changes to the website, services, technology, legal requirements or business practices. The latest version will be made available on the website. You should review the terms regularly. Continuing to use the website after an update has been published may indicate your acceptance of the revised terms.

These terms should be read together with any privacy information, responsible gambling information, game rules and promotional conditions published on the website. If there is an inconsistency between these terms and a specific set of promotional or game rules, the specific rules may apply to the relevant activity to the extent of that inconsistency.

Eligibility and legal use

You must only use Trueblue Casino where online gambling is lawful for you. You are responsible for checking and complying with the laws that apply in your location. You must meet the applicable minimum age requirement and provide accurate information when requested. Trueblue Casino may refuse access, restrict an account or request evidence of age, identity, location or eligibility.

You must not access or use the website if you are located in a jurisdiction where the services are prohibited or restricted. You must not use tools, software or other methods intended to disguise your location or bypass geographic, technical or account controls.

2. Accounts and account security

Some services may require you to register an account. You must provide information that is complete, current and accurate, and you must update it if circumstances change. An account should be created and used only for your own personal use. You must not create accounts for another person, operate more than one account where this is not permitted, sell or transfer an account, or allow another person to use your login details.

You are responsible for keeping your username, password, verification information and devices secure. Do not share your password or allow unauthorised people to access your account. You should notify Trueblue Casino through the available website support process as soon as possible if you believe your account has been compromised or used without permission.

Trueblue Casino may carry out identity, age, fraud, payment, affordability or other compliance checks. You agree to provide reasonable information and documents when requested. Until a check is completed, access to some services may be limited and transactions may be delayed, declined or reviewed. Information supplied for verification must be genuine, readable and related to you.

You remain responsible for activity carried out through your account unless you have promptly reported unauthorised use and the issue is being reviewed. You must not use the account for unlawful activity, money laundering, fraud, collusion, abuse of a technical error or any activity that may harm the website, other players or payment providers.

Suspension and closure

Trueblue Casino may suspend, restrict, review or close an account where it reasonably considers that these terms have been breached, information is inaccurate, verification cannot be completed, activity appears suspicious, a payment is reversed, or closure is required for legal, regulatory, security or responsible gambling reasons. Where appropriate, the reason for an action may be explained, although information may be withheld where disclosure could affect security, an investigation or legal obligations.

You may ask to close your account using the available account or support process. Account closure does not remove obligations that arose before closure, including obligations relating to verification, disputes, prohibited activity or transactions. Any remaining balance may be reviewed before it is returned, and applicable checks may still be required.

3. Deposits, withdrawals and games

Deposits must be made using a payment method that you are authorised to use. You must not use another person's card, account, wallet or other payment instrument without permission. Available payment methods, minimum or maximum amounts, processing requirements and any applicable fees will be shown on the website or during the transaction process. A payment may be subject to checks by Trueblue Casino, the relevant payment provider or another authorised service provider.

You should only deposit money that you can afford to lose. Deposits are intended for playing available games and must not be used to conceal, transfer or disguise the source of funds. Trueblue Casino may decline, reverse, hold or investigate a transaction where required by law, a payment provider, security procedures or internal controls.

Withdrawal requests may be subject to account verification, payment checks, game rules, transaction reviews and any conditions displayed when the request is made. Withdrawals may normally be returned through an approved method connected with the original deposit, where practical and lawful. You are responsible for ensuring that the payment details provided are correct. Processing times can vary according to the method used and any checks that apply.

Game outcomes are determined by the applicable game system and rules. You are responsible for checking the instructions, stakes, paytable, bet confirmation and other information before placing a wager. A wager may not be cancelled after confirmation unless the relevant game rules or the website expressly allow it.

If a technical fault, communication error, incorrect display, interruption or other system issue affects a game or transaction, Trueblue Casino may investigate and take reasonable corrective action. This may include voiding an affected wager, correcting an obvious error or restoring an account position where appropriate. You should not attempt to exploit a known error and should report significant problems through the available support process.

Promotions and offers

Promotions, bonuses and other offers may be subject to separate terms, eligibility criteria, expiry dates, wagering requirements, contribution rules, limits and restrictions. You should read the conditions before accepting an offer. Only one offer may be available to an eligible account unless the relevant terms state otherwise. Trueblue Casino may withdraw or amend an offer where permitted, including where an offer has been used unfairly, duplicated or obtained through conduct that breaches its conditions.

4. Responsible gambling, conduct and liability

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget before you play and do not chase losses. Trueblue Casino may provide tools and information to help you manage your play, such as deposit controls, activity information, breaks, account restrictions or self-exclusion options. Availability and operation of these tools will be explained on the relevant responsible gambling pages.

If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop playing and seek support from an appropriate professional or gambling support service in your area. You may request account restrictions or closure. Restrictions can take time to apply across different products or channels, so you should stop using the account while a request is being processed.

Acceptable use

Use the website only for lawful, personal and genuine purposes.
Do not interfere with website security, availability, software or other users.
Do not introduce malicious code, automated tools, scraping systems or harmful material.
Do not collude with other players, manipulate games or use inside information.
Do not abuse promotions, chargeback processes, payment systems or technical errors.
Do not publish content that is unlawful, threatening, discriminatory, misleading or infringing.

The website and its content may be unavailable from time to time because of maintenance, updates, network problems, device issues or circumstances outside reasonable control. To the extent permitted by law, Trueblue Casino does not guarantee that the website will always be uninterrupted, error-free or suitable for every device or purpose. You are responsible for your internet connection, device, software and the security of your own access.

Nothing in these terms excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded, restricted or modified under Australian consumer law or other applicable legislation. Subject to those rights, Trueblue Casino is not responsible for loss caused by your breach of these terms, your failure to keep account information secure, your misuse of the website, or events outside reasonable control.

Intellectual property and complaints

Website names, branding, text, graphics, software and other materials are owned by or licensed to the relevant rights holders. You may use them only as needed to access the website for personal purposes. You must not copy, modify, distribute, publish, reverse engineer or commercially exploit them without permission.

If you have a question, transaction concern or complaint, use the support or complaints process made available on the website. Provide enough information for the issue to be identified, including relevant dates, account information and transaction details where appropriate. The matter may be reviewed under applicable internal procedures, and further information may be requested.

These terms are governed by the laws that apply to the relevant service and your use of the website, subject to any mandatory rights or protections available to you. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate. A failure to enforce a provision immediately does not mean that it has been waived.